Refund Policy

Last updated: 2026-08-01

Summary

FatThumb runs on credits. A credit is spent the moment a generation starts, because that is the moment we are charged by the third-party AI provider that produces your thumbnail. That single fact decides everything below: consumed credits cannot be refunded; anything you have not consumed generally can be.

What is not refundable

Credits you have already spent are non-refundable. They represent real, non-recoverable costs already paid to our AI providers on your behalf, whether or not you liked the result. AI output is probabilistic — a generation that did not come out the way you hoped is still a generation we paid for.

What is refundable

Except where the law gives you more, and at our discretion:

• Unused credits and prepaid subscription time may be refunded, net of any payment-processing fees.
• If you were charged in error — billed twice, billed after cancelling, or charged for a plan you never received — we refund it in full, regardless of how much time has passed.
• If a generation failed for a technical reason on our side and consumed a credit, tell us and we will restore the credit.

Cancelling your subscription

You can cancel yourself at any time from your billing settings — no email required, consistent with applicable "click-to-cancel" rules. Cancellation takes effect at the end of the period you have already paid for; you keep your plan and any remaining credits until then, and you are not charged again.

Cancelling does not by itself refund the current period. If you believe a refund is also due, ask us using the steps below.

How to request a refund

Email contact@fatthumb.klaas.pro from the address on your account, telling us roughly when the charge happened and what went wrong. We review eligible requests within 5 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Your statutory rights

Nothing in this policy takes away a right you have under mandatory consumer protection law where you live. Where such a law requires a refund, that law wins over anything written here.

Chargebacks

If you think a charge is wrong, please email us before opening a dispute with your bank — a refund is almost always faster than a chargeback. We may suspend an account with an unresolved chargeback until it is settled.

Contact

Claydex Consulting Partners LLC (doing business as FatThumb), 2719 Hollywood Boulevard, L-444, Hollywood, Florida 33020, USA.

Refund and billing questions: contact@fatthumb.klaas.pro.

See also our Terms of Service — Section 10 governs where this page and the Terms ever appear to differ.